Product Configuration Analyst

Kimley-Horn is seeking a Product Configuration Analyst to join our Technology Solutions team. In this role, you will focus on configuring customer applications for Kimley-Horn’s technology solutions to meet the specific needs of our clients, ensuring optimal performance and functionality. This role also involves troubleshooting issues, managing updates, and providing user training to maximize utilization.

In-office requirement: This position requires a presence in the office to facilitate collaboration, on-site coordination, and team integration.

• Collaborate with sales and sales engineers to understand client requirements and business objectives
• Configure and customize SaaS solutions based on client specifications and best practices
• Perform data migration tasks to ensure seamless transition to new SaaS platforms
• Assist in the deployment, testing, and support of SaaS applications
• Troubleshoot and resolve issues related to configuration and performance
• Maintain documentation for configurations, processes, and procedures
• Provide training and support to end-users as needed
• Stay updated on industry trends and emerging technologies to continuously improve configuration processes

• Bachelor’s degree in Business, preferably Business Technology
• 0-2 years of application configuration, technical client facing experience is a plus
• Self-starter and excellent time management and prioritization skills
• Strong problem-solving skills and attention to detail
• Effective communicator with emotional intelligence
• Experience working in and communicating about modern SaaS technical solutions
• Previous internship or project experience related to SaaS solutions preferred
• Ability to manage multiple tasks and meet deadlines with effective prioritization
• Ability to forge strong relationships with clients, partners, and within the team