Business Systems Analyst

Kimley-Horn is looking for a Business Systems Analyst to join our business team in the Raleigh, North Carolina (NC) office. This is not a remote position.

The Business Systems Analyst will be responsible for monitoring, maintaining, and providing various levels of support for the company’s business applications and processes including automation platforms, Deltek Costpoint, and other custom web applications. 

Responsibilities include, but are not limited to: 

• Day-to-day maintenance and administration support for UiPath, Deltek Costpoint, and custom web applications  

• Be the Finance team’s point of contact to provide hands-on support and escalate issues  

• Monitor the ServiceNow helpdesk tickets received and perform level 1 troubleshooting and resolution for users’ technical issues including hands-on support 

• Escalate issues to IT team members for advanced troubleshooting 

• Work with finance and IT departments to ensure requests are routed to the proper resource to be resolved quickly and efficiently  

• Assist in testing automations, enhancements, updates, and system changes to the current applications 
• Generate and maintain admin and user documentation, including training and reference materials 

• Bachelor’s degree or 3 years of applicable experience 

• Excellent client service skills including vetting initial request through problem resolution 

• Solid understanding of finance and accounting functions  

• Confident self-starter who pays close attention to detail while working in an engaging, fast-paced environment 

• Ability to learn quickly and adapt to changing requirements 

• Ability to work in teams, manage multiple tasks 

• Professional demeanor and ability to display a positive professional attitude 

• Experience with UiPath, Power Platform, Deltek Costpoint ERP is a plus 

• Experience with virtual machines and cloud computing infrastructure a plus 

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 17 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.