Customer Success Manager

Are you looking to do something big? Would you like to be a part of building something that you can look back on with pride at the end of your career? Do you want to join a group of a highly talented, smart, and motivated professionals? Can you imagine yourself working for a company that values your ideas and generously rewards those that put in max effort?

Kimley-Horn is looking for a post-sales Customer Success Manager to join our Firmwide Technology Solutions team! You will have the opportunity to contribute to exponential growth with new and existing customers in a fast-paced, start-up like environment. This is a highly cross-functional role with great opportunity to expand Kimley-Horn’s SaaS business in its next stages of growth.

• Understand what success looks like for each client and enable them to reach their goals
• Proactively communicate new features, product enhancements and release details to customers
• Develop and implement strategies to alleviate client concerns and provide recommendations for improving their experience
• Gather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategies
• Make solution configuration changes upon client request
• Onboard new clients and drive adoption
• Conduct new user training during client onboarding and thereafter
• Identify opportunities to expand the use of technology solutions within client accounts
• Cultivate and grow working relationships with internal partners across the firm
• Collaborate with internal teams/partners to align sales plans and objectives
• Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences
• Willingness and ability to travel
• Perform other duties as needed or assigned

• Bachelor’s Business Administration or a related field
• 6-10 years of experience in customer success or account management
• Experienced CRM user, preferably Dynamics 365
• Effective communicator with emotional intelligence
• Confident, outgoing personality
• Ability to understand and communicate software functionality
• Passion, drive, and self-motivation
• Team player with a positive attitude/client service mentality
• Experience in SaaS application configuration is a plus
• Experience in the AEC industry is a plus