Customer Success Manager

Are you looking to do something big? Would you like to be a part of building something that you can look back on with pride at the end of your career? Do you want to join a group of a highly talented, smart, and motivated professionals? Can you imagine yourself working for a company that values your ideas and generously rewards those that put in max effort?

Kimley-Horn is looking for a post-sales Customer Success Manager to join our Firmwide Technology Solutions team! You will have the opportunity to contribute to exponential growth with new and existing customers in a fast-paced, start-up like environment. This is a highly cross-functional role with great opportunity to expand Kimley-Horn’s SaaS business in its next stages of growth.

This is an in-office role.

• Understand what success looks like for each client and enable them to reach their goals
• Proactively communicate new features, product enhancements and release details to customers
• Develop and implement strategies to alleviate client concerns and provide recommendations for improving their experience
• Gather user feedback and provide to Product, Sales, and Marketing Teams to drive multidisciplinary advancement strategies
• Make solution configuration changes upon client request
• Onboard new clients and drive adoption
• Conduct new user training during client onboarding and thereafter
• Identify opportunities to expand the use of technology solutions within client accounts
• Cultivate and grow working relationships with internal partners across the firm
• Collaborate with internal teams/partners to align sales plans and objectives
• Support and/or lead product demonstrations internally and externally via presentations, webinars, in-person meetings, tradeshows, and conferences
• Willingness and ability to travel
• Perform other duties as needed or assigned

• Bachelor’s Business Administration or a related field
• 6-10 years of experience in customer success or account management
• Experienced CRM user, preferably Dynamics 365
• Effective communicator with emotional intelligence
• Confident, outgoing personality
• Ability to understand and communicate software functionality
• Passion, drive, and self-motivation
• Team player with a positive attitude/client service mentality
• Experience in SaaS application configuration is a plus
• Experience in the AEC industry is a plus

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 17 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.